Terms and Conditions

1. Definitions

For the purposes of these terms:

• “Company”, “we”, “us”: refers to MazGroup
• “Client”, “you”, “your”: refers to the individual or entity using our services
• “Services”: refers to migration consulting, visa processing and related services
• “Website”: refers to mazgroup.at and all related domains

2. Acceptance of terms

By accessing or using our services, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.

We reserve the right to modify these terms at any time. Changes take effect immediately upon publication on our website. Your continued use of our services after changes constitutes acceptance of the amended terms.

3. Services provided

MazGroup provides the following services:

• Migration consulting and advisory services
• Visa application preparation and submission support
• Document verification and translation coordination
• Job-search support and employer outreach
• Post-arrival integration support
• Citizenship and permanent residence guidance

4. Service limitations and disclaimers

4.1 No guarantee of approval

While we strive for excellence and maintain a high success rate, we cannot guarantee visa approval or positive outcomes. Final decisions rest with the Austrian immigration authorities and government agencies. Our role is to prepare comprehensive applications and provide expert guidance.

4.2 Not legal representation

Unless expressly stated, our services constitute consulting and administrative support, not legal representation. For legal matters requiring a licensed lawyer, we work with licensed immigration lawyers and will refer you appropriately.

4.3 Processing times

Processing times provided are estimates based on current government timelines and may vary. We are not responsible for delays caused by government agencies, incomplete documentation or circumstances beyond our control.

5. Client responsibilities

As a client, you agree to:

• Provide accurate, complete and honest information
• Submit all required documents on time
• Respond promptly to requests for additional information
• Notify us immediately of any changes in your circumstances
• Comply with all applicable immigration laws and regulations
• Pay all fees according to the agreed payment schedule
• Attend scheduled consultations and appointments

Failure to meet these responsibilities may result in delays, application rejection or termination of services.

6. Fees and payment

6.1 Service fees

Service fees are specified in your individual service agreement. Fees vary based on the type of service, complexity and support required. All fees are quoted in euros (€) unless stated otherwise.

6.2 Payment terms

• Initial consultation fees are due at the time of booking
• Service fees are typically divided into milestone payments
• Payment must be received before work begins at each stage
• Late payments may incur additional charges or suspension of services

6.3 Third-party costs

Government fees, translation costs, document authentication and other third-party expenses are not included in our service fees and are the client's responsibility.

6.4 Refund policy

Consultation fees are non-refundable. Service fees may be partially refundable based on work completed at the time of cancellation. Refund requests must be submitted in writing and will be assessed on a case-by-case basis.

7. Confidentiality

We maintain strict confidentiality regarding all client information. Your personal data and case details will not be disclosed to third parties except:

• When necessary to provide our services (e.g. submission to immigration authorities)
• With your explicit written consent
• When required by law, court order or governmental regulation
• To trusted service providers bound by confidentiality agreements

8. Intellectual property

All content on our website, including text, graphics, logos, images and software, is the property of MazGroup and is protected by international copyright laws. You must not:

• Reproduce, distribute or modify our content without permission
• Use our materials for commercial purposes
• Remove copyright or ownership notices

9. Limitation of liability

To the maximum extent permitted by law:

• MazGroup is not liable for visa rejections or negative immigration decisions
• We are not responsible for delays caused by government agencies or third parties
• Our liability is limited to the fees paid for the specific service in question
• We are not liable for indirect, consequential or punitive damages

10. Termination

10.1 By the client

You may terminate our services by providing written notice. Fees for work performed up to the termination date remain payable. Refunds, if any, will be calculated according to our refund policy.

10.2 By MazGroup

We reserve the right to terminate services if:

• You provide false or misleading information
• Payment obligations are not met
• You fail to cooperate or provide required documents
• Continuing the relationship violates legal or ethical standards

11. Dispute resolution

In the event of a dispute:

• The parties agree to first attempt resolution through good-faith negotiation
• If negotiation fails, mediation will be pursued before litigation
• These terms are governed by the law of Austria
• Jurisdiction lies with the competent courts in Vienna, Austria

12. Website use

When using our website, you agree that you will not:

• Use the site for unlawful purposes
• Attempt to gain unauthorised access to systems or data
• Transmit viruses, malware or harmful code
• Interfere with other users' access or experience
• Collect user data without permission

13. Force majeure

MazGroup is not responsible for failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics, government actions, strikes or technical failures. In such cases, performance is suspended until the force majeure event ceases.

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect. The invalid provision will be replaced by a valid provision that most closely reflects the original intent.

15. Entire agreement

These terms, together with your individual service agreement and our privacy policy, constitute the entire agreement between you and MazGroup. They supersede all prior agreements, understandings and communications, whether written or oral.

16. Contact information

For questions about these terms and conditions, please visit our contact page.

By using our services, you confirm that you have read, understood and agreed to be bound by these terms and conditions.