Privacy Policy

1. Information we collect

We collect personal information you provide voluntarily when you:

1.1 Personal information

• Request a consultation or send us an enquiry
• Register for our services or create a user account
• Subscribe to our newsletter or communications
• Contact us by email, phone or contact forms

1.2 Categories of data collected

• Identity data: first name, last name, date of birth, gender, nationality, passport information
• Contact data: email address, phone number, WhatsApp number, postal address
• Professional data: education history, work experience, documents, language certificates
• Technical data: IP address, browser type, device information, cookies, usage data

2. How we use your information

We use your personal information for the following purposes:

• Service delivery: to provide migration consulting, visa processing and related services
• Communication: to answer enquiries, send updates and provide customer support
• Legal compliance: to meet our legal obligations in Austria and the European Union, including the GDPR
• Marketing: to send newsletters and promotional material (with your consent)
• Improvement: to analyse and improve our services, website and user experience

3. Legal basis for processing

Under the GDPR, we process your personal data on the following bases:

• Consent: you have given explicit consent to specific data-processing activities
• Contract: processing is necessary to perform our contractual obligations towards you
• Legal obligation: we must process data to comply with legal requirements
• Legitimate interests: processing is necessary for our legitimate business interests

4. Data sharing and disclosure

We may share your information with:

• Austrian authorities: immigration offices, embassies and government agencies as required for visa processing
• Service providers: trusted third-party vendors who help us deliver our services (e.g. translation services, document verification)
• Legal partners: licensed immigration lawyers and advisors working on your case
• Legal requirements: when required by law, court order or governmental regulation

We make sure that all third parties are bound by confidentiality agreements and comply with GDPR standards.

5. Data security

We implement appropriate technical and organisational measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection
• Access controls and authentication protocols

6. Your rights under the GDPR

You have the following rights regarding your personal data:

• Right of access: request a copy of your personal data
• Right to rectification: request correction of inaccurate data
• Right to erasure: request deletion of your data (right to be forgotten)
• Right to restriction: request restriction of data processing
• Right to data portability: receive your data in a structured format
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: withdraw your consent at any time

To exercise any of these rights, please visit our contact page.

7. Data retention

We keep your personal data only as long as necessary for the purposes set out in this policy:

• Active case files: the duration of service provision plus 3 years for legal compliance
• Marketing data: until you unsubscribe or request deletion
• Legal requirements: under Austrian law (usually 7 years for financial records)

8. Cookies and tracking

Our website uses cookies and similar technologies to improve the user experience. We use:

• Essential cookies: required for the website to function
• Analytics cookies: to understand how visitors use our site
• Marketing cookies: to deliver relevant advertising (with consent)

You can manage cookie settings through your browser settings.

9. International data transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure adequate protection through:

• European Union Standard Contractual Clauses
• Adequacy decisions by the European Commission
• Binding Corporate Rules for international partners

10. Changes to this policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or a prominent notice on our website. The “last updated” date above indicates when the policy was last reviewed.

11. Contact information

For questions about this privacy policy or to exercise your rights, please visit our contact page.

You also have the right to lodge a complaint with the Austrian data protection authority (Datenschutzbehörde) if you believe your data protection rights have been violated.